Q: The outer box will have any words aboult sex product when send?

A: You can be reassured that all of our adult sex toys come discreetly packaged.

Q: I'm having trouble ordering online, what should I do?

A: Please contact customer service: info@fun-mates.com Or contact us directly on the website.

Q: How long will it take for my product to arrive?

A: In case of  ‘International Air Freight Line Transportation’ delivery method is provided, general International shipping time is approximately 1-2 weeks.

Q: I want to cancel my order, what should I do?

Q: Why I press the button, but it doesn't work?

A: Double-pressing the button will cause it to turn on and turn off. Make sure to press and hold the button 2 seconds and then let go.

Q: How do clean the toys?

A: Cleaning with your favourite toy cleaner or warm, soapy water is sufficient.

Warranty Policy

All Fun-Mates products offer a 12-month warranty for any defects in materials and workmanship from the the purchase date.

Care Introductions

• Clean the vibrator thoroughly before and after each use with sterilising fluid or toy cleaner.
• Do not use alcohol-based products, undiluted detergents or silicone based lubricants on silicone products as this may damage the surface of the products.
• After use and clean, store vibrators in its own packaging.
• Please use Fun-Mates original USB cable for charging, as this may damage the vibrators.
• Please note! All Fun-Mates vibrators can not work while charging.

Warning!

• Read carefully the user manual before use.

• This is not a children's toy - adult use only

• If you are unsure or pregnant - please consult a doctor before use.

• This product is classified as electronic equipment.

Fun-Mates Only Sells New Items.

If you have any questions at all, please send us email: info@fun-mates.com